BRK Professionals

Customer Service & Consumer Affairs Contact Info



If you need to contact us:

By Mail:

BRK Brands, Inc. (Attn: BRK Customer Service)
3901 Liberty Street Road
Aurora, Illinois 60504-8122

If you are a homeowner looking for assistance on your installed alarm please call Consumer Affairs:

(Monday - Friday: 7:00 am to 7:00 p.m. CT; Saturday & Sunday: 8AM - 6PM CT )*
*Hours subject to change without notice.

If you are a BRK/First Alert Customer looking to place an order, looking for assistance, or want information on being set up as a customer please call Customer Service:

(Monday through Friday; 7:30 am to 5:00 p.m. CT)*
*Hours subject to change without notice.


©2017 BRK Brands, Inc. All rights reserved. Used under license by The First Alert Trust.